First Appointment
Thank you for making an appointment with Proactive Physiotherapy.
We require some specific information from you to allow us to treat you correctly. You can fill out forms when you arrive (in which case you'll need to arrive 15 minutes before your appointment time).
Alternatively, you may print these forms and fill them out at home, bringing them with you to your appointment.
1. Patient Information Sheets
The first of these provides us with your personal details, and the other is to assist the physiotherapist with your initial assessment. Download: Personal Details Initial Assesment
2. Rewards Program
As we are a referral practice and we strive to provide you with our best possible service we encourage you in return to refer family members, friends and colleagues who may benefit.
We have a rewards program to thank our referrers for every new patient you send our way. In order to be eligible, please fill out the Rewards Registration Form.
3. Privacy Policy
This is a statement of our privacy policy. We ask that you read ths and ensure that you understand it. Please type or print your name at the bottom of the page, place a mark in the box and return the form to us.
Download Privacy Form here
Please contact reception or call 4053622 if you have any issues you need to discuss.
What to expect from your first physiotherapy session
If you have not attended physiotherapy before here are a few things you can expect from your first visit.
Your physiotherapist will want to learn as much about you and your injury as they can in your initial consultation. You will initially be asked to fill out some forms about your problem and your general health. So have a think about how best to describe your injury to them before your appointment (e.g. What is it? Is it painful and if so, where? Is it worse with particular movements? Does anything relieve the pain? How long has it been bothering you?) Simply telling your physio that "it hurts" will not be enough for them to correctly diagnose the problem.
Once your physio has an understanding of your injury they will also want to know about your general health. Be prepared to give information about surgeries (it is vital that your physio be informed if you have a pacemaker for example), fractures (broken bones), chronic conditions (such as asthma, epilepsy or diabetes) and any other injuries you may have sustained in the past. You will also be asked how active you usually are so that the physio can establish what is "normal" for you.
Your physio will then ask you to perform a series of bends, stretches and activities to see how your problem restricts your movement and when it becomes painful. Once all this information has been noted, your physio will discuss with you what might be wrong and possible ways to treat it.
Your physiotherapist is interested in your overall goals in attending for treatment. They will discuss with you what you are trying to achieve by attending and then devise a treatment journey for you that will best achieve those goals.
In order for your physio to conduct an assessment and perform treatment, it is likely that you will be asked to remove some clothing. Your dignity will be respected at all times but if you feel at all uncomfortable you should tell the physiotherapist immediately. Try to wear or bring clothing that you can put on that will allow the area to be treated to be easily exposed without you feeling uncomfortable.
Your physio may suggest exercises for you to do at home; if this is the case the physio will show you these exercises and give you a chance to practice them before you leave. They will give you the exercises in writing for you to refer to at home.
Your physio will usually give you an indication of the necessity for further follow up appointment requirements, and you can make those as you leave, so you can book at times that suit your schedule.